Shipping policy

Last updated: 15/09/2026

Where we ship

Cyprus and Greece.

How we ship

We deliver to BOX NOW parcel lockers. You choose your locker at checkout and collect when it suits you. You will get an SMS and an email with a collection code when your parcel arrives.

How long it takes

Orders placed before 11:00am on a working day are usually dispatched the same day. Orders placed after that, or at the weekend, are dispatched the next working day.

Delivery normally takes 1 working day after dispatch.

These are estimates, not guarantees. Public holidays, weather and carrier delays can add time.

What it costs

Delivery costs are shown at checkout before you pay.

Collecting from a locker

BOX NOW holds parcels for 3-4 days. If you do not collect in that time the parcel returns to us. We will contact you to arrange redelivery, which you pay for, or a refund of the product price less the original delivery cost.

Tracking

We email a tracking link when your order is dispatched. You can also track it in the BOX NOW app.

If something goes wrong

If your parcel has not arrived within 5 working days of the expected date, email support@helenaskin.com with your order number and we will chase it.

If your parcel arrives damaged, photograph it before opening if you can, and contact us the same day.

Customs and taxes

We ship from within the EU to addresses in the EU, so there are no customs charges or import duties on your order.